FAQ

The cost of the packaging depends on several factors:

• The type of packaging (round, square, rectangular, etc.)
• The size
• Whether it includes a lid (with or without a lid)
• The selected material
• The order quantity
• Personalization options (with or without a logo)

Depending on the type of product ordered, the minimum order quantity may vary. You can find more information in the description of each product in the “Offer” section.

For example:

• Round boxes – 40 pieces in total (you can mix different sizes available in our offer)
• Square/rectangular boxes – 40 pieces in total (you can mix different sizes available in our offer)
• Window boxes / subscription boxes / flower bags – 25 pieces per size (without logo); 50 pcs (with logo)
• Personalized ribbons – 100 meters per type
• Personalized stickers – 200 pieces per type

The total order value must exceed EUR 200 net.

We do not have limitations on the ordered quantity. We have professional equipment that allows us to carry out many production processes – cutting, stamping, gluing – in an optimal time. We produce large volumes.

Yes. In the case of the production of any type of custom-made cardboard packaging, the rule applies – the larger the quantity you order, the lower the unit cost of the packaging will be.

We offer the following sample sets:

• Set No. 1 – Tall Boxes
• Set No. 2 – Low Boxes
• Set No. 3 – Transparent Boxes
• Set No. 4 – Square Boxes

These sets are the perfect solution if you would like to explore the quality of our packaging and see all available sizes in person. You can find more information on the individual product pages.

Order processing begins once the payment has been received in our bank account and depends on the type and quantity of the products ordered.

On average (depending on the season and current production workload):

• Packaging without a logo – approximately 7–10 business days + shipping
• Packaging with a logo – approximately 12–14 business days + shipping
• Personalized ribbons and stickers – approximately 2–5 business days + shipping

We always provide an estimated lead time during the ordering process.

Please note that all lead times are given in business days (Monday–Friday) and do not include delivery time, which depends on the shipping carrier.

Delays may occur in the following cases:

• incomplete information or missing files,
• delayed approval of the design preview,
• circumstances beyond our control (e.g. delays from suppliers or shipping carriers).

Depending on the quantity ordered and the destination, the price varies.

We will inform you about the delivery price at the stage of placing the order, after we receive information from you regarding the quantity and size of the order.

We work with the best carriers, so we can offer convenient delivery options for You.

You can see all materials and colors in the “Materials” section.

Attention!

The colors in the pictures may be slightly different from those in reality. Therefore, the ideal solution is to order our template, in which you can see the full palette of colors and materials that we have at the moment.

Yes, you can order one sample box (without your company logo).

Simply let us know which color and size you need.

The price depends on the selected size and material.

Please note that shipping costs are charged separately and must be covered by the customer.

Yes, but only rectangular/square packaging.

If you need a different dimension, write or call us. Tell us exactly what kind of packaging you need: type (lid-bottom type; closed with a magnet; drawer, etc.); size; color. We will prepare a personalized offer for you!

At the moment, we only accept bank transfers as a payment method.

Payment should be made to our company bank account based on the issued pro forma invoice.

It is possible to split the payment into two installments if the order value exceeds EUR 500 net and the order is not placed as an express service:

• 50% before production begins
• 50% before the order is shipped

Please note that the order will be shipped only after the full payment has been received.

1. Place your order through our website.

2. In the next step, one of our account managers will prepare a pro forma invoice for you. Once the payment has been received and registered in our bank account, we will begin processing your order.

3. The final step is shipping your order

The more you order, the less you pay!

Discounts are determined individually and depend on the order volume, product type, and purchase frequency.

We also offer additional discounts and occasional promotions for our regular customers, helping to reduce overall costs.

We encourage you to contact our customer service team for detailed information and a personalized quotation.

Please note that any applicable discount is calculated after you submit the order form and is applied when the pro forma invoice is issued.

Yes!

For orders over EUR 700 (per this color), we are able to order any color / material (available from the manufacturer’s offer). Write to us, we will send you the whole pallet of colors.

Attention! Please note that the delivery times will be extended

Our packaging is not intended for direct contact with food. However, it can be successfully used for food packaging when appropriate protective packaging is used.

Food products should first be placed in suitable food-safe packaging, such as food-grade bags, wraps, pouches, or inner containers designed for contact with food.

Once properly protected, the products can then be placed inside our decorative boxes.

You can see our entire product range in person at our showroom!

📍 Address: ul. Puławska 34, Building 23, 05-500 Piaseczno, Poland

Please note that visits are available by appointment only.

To schedule a convenient time, please contact us:

• Phone: +48 733 423 354
• Email: biuro@vandibox.pl

We look forward to welcoming you!

If you are ordering:

• Ribbons – a JPG or PNG file is sufficient.
  Important: the design should be provided as black artwork on a white background.
• Boxes or bags – a vector file is required, preferably in SVG format.
  Important: the design should be provided as black artwork on a white background.

Please make sure your file is of high quality – the better the file, the better the final result will be.

Do you offer graphic design assistance?

Yes! We have an in-house graphic designer, Julia, who will be happy to help you create a custom design.

Whether you need a complete design created from scratch or simply want to refine an existing file, we’re here to help.

Please contact Julia at grafik@vandibox.pl – she will gladly advise you, suggest the best solutions, and provide detailed information about our design services.

In most cases, we can offer express order processing.

This is an additional paid service, with a surcharge of 20–30% of the order value. The exact fee is determined individually and depends on the order volume and the required lead time.

Please note that express production must be arranged individually.

For more information and availability, please contact us by email at biuro@vandibox.pl or call us +48 733 423 354

Although both documents relate to the same order, they serve different purposes:

• Pro forma invoice – includes your company details, pricing information, and a brief summary of the order. It is used to make the payment before production begins.
• Order specification – provides a detailed overview of all agreed order details, including shipping information, packaging colors, logo placement and color, technical notes, and any additional requirements.

After you place an order, we always send a complete set of documents:

• the pro forma invoice,
• the order specification,
• and our terms and conditions.

Please review all information carefully before making the payment.

By completing the payment, you confirm that the order specification is accurate and consistent with your order, and that you have read and accepted the terms and conditions.

An order is accepted for processing once the payment has been received and registered in our bank account.

All lead times are provided in business days (Monday to Friday) and do not include shipping time, which depends on the selected courier service.

Yes, we work exclusively with invoices.

1. At the beginning of the process, we issue a pro forma invoice. This is an informational document used to make the payment and does not constitute an accounting document.

2. The VAT invoice is issued at the time of sale, which means on the day of order collection or shipment.

Due to the regulations regarding Poland’s National e-Invoicing System (KSeF), invoices issued for Polish companies are made available through KSeF and are not sent by email as a standard procedure.

Upon request, we can send a copy of the invoice to the email address provided during the ordering process. Please note that this copy is for informational purposes only and does not replace the invoice available in KSeF.

Invoices for private individuals and foreign entities are sent to the email address provided during the ordering process no later than the 15th day of the month following the month of sale.

The invoice email will be sent from: invoice@vandibox.pl

3. Upon request, we can also send a printed copy of the invoice via DPD courier. In this case, the shipping cost is covered by the customer.

4. FOR POLISH COMPANIES ONLY– If the order has not been shipped within the same month in which the payment was made, an advance invoice will be issued.

The final settlement invoice will be issued on the shipping date and, in the case of Polish companies, will also be made available through KSeF.

Yes. If you are purchasing as a private individual, we can issue a personal invoice in your name.

Yes, prepayment is required.

We offer two payment options:

1. 100% prepayment via bank transfer to our company account.
2. Split payment option – available for orders exceeding EUR 500, provided the order is not placed as an express service:
   • 50% before production begins
   • 50% before the order is shipped

Please note that orders are shipped only after the full payment has been received.

Yes, personal collection is possible, but only after the payment has been received and registered in our bank account.

We will notify you by email once your order is ready for collection.

📍 Collection address:

ul. Puławska 34, Building 23
05-500 Piaseczno, Poland

Please collect your order within 2 business days of receiving the collection confirmation email.

After this period, the order will be shipped by courier at the customer’s expense.

If your order requires packing into parcels or onto a pallet, an additional packaging fee will be charged. This fee covers the preparation and packing service required for shipment.

Do you ship worldwide?

Yes! We offer international shipping to selected countries.

Please contact one of our account managers to check whether we can deliver to your country.

P.S. Since the beginning of our journey, our products have already reached customers in 31 countries worldwide! 😊

How are products packaged for shipping?

We ship orders in two ways:

• Packages

• Pallet shipments

The shipping method depends on the quantity, size, and dimensions of the ordered products.

If your order is being shipped on a pallet, please let us know in advance if there are any delivery restrictions at the destination address (for example, no loading dock, limited access, or narrow roads).

Information about the shipping method (such as “pallet shipment,” “DPD pallet,” or “Raben pallet”) is always included on the pro forma invoice and in the order specification.

Once the payment has been received and the order specification has been approved, any changes to the order (such as modifications to the color, size, or other details) may result in:

• additional costs,
• extended production lead times.

The possibility of making changes depends on the current stage of production. Please contact us as soon as possible if you need to update your order.

Additional fees may apply in the following cases:

• Shipping costs: If the actual number of parcels exceeds the originally estimated shipping cost, the difference will be added to the final invoice.
• Custom orders: Non-standard orders (such as custom sizes or smaller quantities) may incur an additional charge of up to 30% of the order value. You will always be informed about any extra costs during the ordering process.
• Express production: Express orders are subject to an additional fee of 20–30% of the order value. The availability of express production must be confirmed with our team in advance.

Delivery times depend on the destination country, the selected shipping method, and the courier service.

Please note that delivery time is calculated separately from the production lead time.

Once your order is ready and shipped, the estimated transit time will depend on the carrier and destination. Exact delivery details are provided when your order is dispatched.

Please note that we cannot guarantee delivery on a specific date and are not responsible for any delays caused by the shipping carrier.

Estimated delivery times:

• Shipping time in Poland:
  • Parcels: approximately 1–2 business days
  • Pallet shipments: approximately 2–4 business days

• International shipments:
  • approximately 3–30 business days, depending on the destination country and shipping method.

The cost of hot stamping starts from EUR 0,30 net per item and is added when the pro forma invoice is issued.

Please note that the final price depends on:

• the size and complexity of the logo or design,
• the number of stamping dies required for production.

A machine setup fee of EUR 15 net applies for each stamping die used.

In addition, there is a one-time charge for the production of the stamping die (manufactured by an external supplier). The cost depends on the size and complexity of the graphic element, such as a logo or text.

The price for a stamping die starts from EUR 33 net and is quoted individually.

The die can be reused for future orders, provided that the logo and its dimensions remain unchanged.

1. Once your order has been paid for, please send us your logo in a vector format (SVG) with black artwork on a white background.
2. We will prepare a digital mock-up with our recommended logo size for your approval.

   The service includes up to three revisions to the mock-up. Additional revisions are subject to extra charges according to our graphic design services price list.

3. Once the logo size has been approved, we order the stamping die.

   Please note that any changes to the logo size after approval will require a new stamping die to be produced, resulting in an additional cost starting from EUR 33.

4. After we receive the stamping die, we begin the production process.

Order process for personalized ribbons and stickers

1. Please send us your logo in JPG or PNG format with black artwork on a white background.
2. Before production begins, we will send you a video showing a sample print for approval.
3. Once we receive your approval, production will begin. Please note that no changes can be made after the sample has been approved.

Important:

• We do not send a sample print for repeat orders marked in the order specification as “according to the previous order”.
• If any changes have been made since your previous order (such as the logo, size, color, or other details), please inform us before placing your order.