Website regulations

VANDIBOX.PL

TABLE OF CONTENTS: 

  1. GENERAL PROVISIONS
  2. ELECTRONIC SERVICES PROVIDED THROUGH THE WEBSITE
  3. CONCLUSION OF THE SALES AGREEMENT
  4. PAYMENTS
  5. DELIVERY, PERSONAL COLLECTION, PACKAGING AND TRANSFER OF RISK
  6. PERSONALISED PRODUCTS, ORDER FULFILMENT AND PRODUCTION TERMS
  7. COMPLAINTS
  8. RIGHT OF WITHDRAWAL
  9. PROVISIONS APPLICABLE TO ENTREPRENEURS (B2B)
  10. FINAL PROVISIONS
  11. INVOICES AND SETTLEMENTS
  12. TERMS OF THE “10% OFF FOR NEWSLETTER SUBSCRIPTION” PROMOTION

1. GENERAL PROVISIONS

1.1. The website available at www.vandibox.pl is operated by VANDIBOX Sp. z o.o., with its registered office at ul. Puławska 34/building 23, 05-500 Piaseczno, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0001167576, NIP: 1231578662, REGON: 541462546, e-mail address: biuro@vandibox.pl, telephone number: +48 733 423 354.

1.2. These Terms and Conditions define the rules for using the Website, submitting enquiries and orders, concluding and performing sales agreements, fulfilling standard, non-standard and personalised orders, providing electronic services, making payments, delivery, personal collection, complaints, withdrawal from the agreement, invoicing rules and promotions organised by the Seller.

1.3. These Terms and Conditions are addressed both to Consumers and Entrepreneurs, unless a specific provision of the Terms and Conditions expressly states otherwise.

1.4. The provisions of these Terms and Conditions relating to Consumers also apply to an Entrepreneur with consumer rights, i.e. a natural person concluding an agreement directly related to their business activity, where the content of that agreement indicates that it is not of a professional nature for that person, in particular resulting from the subject of the business activity disclosed in CEIDG.

1.5. The controller of personal data processed in connection with the use of the Website and order fulfilment is the Seller. Detailed information on the processing of personal data, including the legal bases, purposes and periods of processing, the rights of data subjects, as well as the use of cookies, is provided in the Privacy Policy available on the Website.

1.6. Use of the Website, including submitting enquiries and orders, is voluntary. Providing personal data is voluntary; however, certain data is necessary to submit an enquiry, prepare an offer, conclude an agreement, fulfil an order, issue accounting documents and handle complaints.

1.7. Agreements concluded through the Website or by individual arrangements with the Seller are concluded in Polis or English languages (Depending on which language version of the website has been selected), unless the Parties expressly agree otherwise.

1.8. Information about Products presented on the Website, in catalogues, social media, e-mail messages, SMS messages or other materials of the Seller is for informational purposes only and does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to submit an enquiry or conclude an agreement, unless the Seller expressly states otherwise.

1.9. The Seller exercises due diligence to ensure that the information presented on the Website is up to date and accurate. In the event of an obvious clerical, technical, calculation, pricing error or an error in the Product description, the Seller reserves the right to correct the information before conclusion of the agreement or, if the agreement has already been concluded as a result of an obvious error, to inform the Customer of the error and propose further fulfilment of the order under the correct terms or refund the amounts paid.

1.10. These Terms and Conditions do not exclude or limit any rights of Consumers or Entrepreneurs with consumer rights arising from generally applicable provisions of law.

1.11. In matters not regulated by these Terms and Conditions, Polish law shall apply, in particular the Polish Civil Code, the Act on Consumer Rights, the Act on Providing Services by Electronic Means, the Act on Tax on Goods and Services, and other applicable provisions of generally binding law.

2. ELECTRONIC SERVICES PROVIDED THROUGH THE WEBSITE

2.1. Types of Electronic Services

  1. The Seller provides the following Electronic Services free of charge through the Website, including in particular:
    a) the Order Form,
    b) the Newsletter,
    c) other functionalities made available on the Website.
  2. The use of Electronic Services is voluntary.
  3. The Website may be used provided that the minimum technical requirements specified in these Terms and Conditions are met.

2.2. Order Form

  1. The Order Form enables the Customer to submit an order for Products offered by the Seller.
  2. Submission of an order through the Website does not constitute the conclusion of a Sales Agreement.
  3. In order to prepare an offer and process the order, the Customer is required to provide complete and accurate information, including in particular:
  1. first and last name or company name,
  2. e-mail address,
  3. telephone number,
  4. information necessary to prepare the quotation,
  5. VAT identification number (VAT ID/NIP), if the Customer places the order as a business entity and wishes to receive an invoice issued to the company.
  6. The Seller may contact the Customer in order to obtain additional information necessary to prepare the offer or process the order.
  7. The Order Form is a one-time service and ends when the order has been submitted or when the Customer leaves the form before submitting it.

2.3. Technical Requirements

In order to use the Website, the following are required:

a) a device with Internet access;

b) an up-to-date web browser;

c) an active e-mail account;

d) enabled cookies and JavaScript support, where necessary for the proper functioning of the Website.

2.4. Customer’s Obligations

  1. The Customer shall use the Website in accordance with applicable law, these Terms and Conditions and accepted standards of conduct.
  2. The Customer is prohibited from providing content that:

a) is unlawful;

b) infringes the rights of third parties;

c) contains viruses or other malicious software;

d) may interfere with the proper functioning of the Website.

  1. The Customer undertakes to provide accurate and truthful information.

2.5. Complaints Concerning Electronic Services

  1. Complaints regarding the operation of the Website or the Electronic Services may be submitted:

a) by e-mail to: reklamacje@vandibox.pl;

b) in writing to the Seller’s registered office address.

  1. To facilitate the processing of the complaint, it should include, where possible:
  • Customer details;
  • a description of the issue;
  • the date on which it occurred;
  • the Customer’s request.
  1. Failure to provide the information referred to in Section 2 shall not prevent the complaint from being processed; however, it may extend the time required for its examination.
  2. The Seller shall examine the complaint within 14 calendar days from the date of its receipt.

3. CONCLUSION OF THE SALES AGREEMENT

3.1. Product Information

  1. Information about the Products presented on the Website, in catalogues, social media and other marketing materials of the Seller is provided for informational purposes only and does not constitute an offer within the meaning of the Polish Civil Code, but an invitation to submit an enquiry or conclude an agreement.
  2. Due to the nature of the Products offered, in particular Personalised Products and Products manufactured to the Customer’s individual specifications, each offer is prepared individually.

3.2. Placing an Order

  1. The Customer may place an order via the Order Form available on the Website.
  2. Upon receipt of the order, the Seller verifies its contents and prepares an Order Specification together with a proforma invoice indicating the final order value, including, in particular, transport costs, personalisation costs, tooling (die) costs, any applicable discounts and any other agreed charges.
  3. Submission of an order through the Website does not constitute the conclusion of a Sales Agreement. The Sales Agreement is concluded only after the conditions specified in these Terms and Conditions have been fulfilled and the Seller has confirmed acceptance of the order.

3.3. Preparation of the Offer

  1. Upon receipt of the order, the Seller prepares an individual commercial offer.
  2. Depending on the type of order, the offer may include, in particular:
  • quotation;
  • Order Specification;
  • proforma invoice;
  • transport costs;
  • personalisation costs;
  • tooling (die) costs;
  • estimated production lead time;
  • applicable discounts;
  • other individual arrangements.
  1. If additional information is required to prepare the offer, the Seller may request that the Customer provide such information.

3.4. Validity of the Offer

  1. The offer prepared by the Seller shall remain valid for the period specified therein.
  2. If no validity period is specified, the offer shall remain valid for 5 calendar days from the date it is sent to the Customer.
  3. After the expiry of the validity period, the Seller may refuse to fulfil the order under the previously offered terms.

3.5. Conclusion of the Sales Agreement

  1. The Sales Agreement is concluded upon:

a) the Customer’s acceptance of the Seller’s offer; and

b) receipt of the required payment, unless the Parties agree otherwise.

  1. The Seller confirms acceptance of the order for fulfilment electronically.

3.6. Order Specification

  1. For orders requiring individual arrangements, the Seller provides the Customer with an Order Specification.
  2. The Order Specification may include, in particular:
  • Product type;
  • quantity;
  • dimensions;
  • colours;
  • material type;
  • personalisation method;
  • logo placement;
  • packaging method;
  • delivery method;
  • production lead time;
  • additional charges;
  • other order-related arrangements.
  1. Before making payment, the Customer is obliged to carefully verify all information contained in the Order Specification.
  2. Any issues indicated by the Seller as requiring confirmation should be clarified before production begins.

3.7. Acceptance of the Order Specification

  1. Payment made by the Customer constitutes confirmation that the Order Specification is accurate and complies with the Customer’s expectations.
  2. Once production has commenced, changes may no longer be possible or may result in:
  • an extended production lead time;
  • the need to manufacture new production materials;
  • additional costs.

3.8. Refusal to Fulfil an Order

The Seller reserves the right to refuse to fulfil an order where:

a) fulfilment would violate applicable law;

b) the Customer fails to provide information necessary for order fulfilment;

c) the Customer fails to make the required payment;

d) the materials provided by the Customer infringe the rights of third parties;

e) fulfilment is impossible due to technological limitations;

f) an obvious error has occurred concerning the Product price, specifications or description.

3.9. Errors in the Offer

  1. In the event of an obvious calculation, technical, pricing or clerical error, the Seller shall be entitled to correct such error before production begins.
  2. If the correction affects the essential terms of the order, the Customer shall be informed and shall have the right either to accept the amended conditions or cancel the order. If the Customer cancels the order, the Seller shall refund all payments received.

3.10. Commencement of Order Fulfilment

Order fulfilment begins only after:

a) the Sales Agreement has been concluded;

b) the required payment has been credited to the Seller’s bank account;

c) all required files and information have been received;

d) the visualisation has been approved, where applicable.

The production lead time shall not commence until all of the above conditions have been fulfilled.

4. PAYMENTS

4.1. General Provisions

  1. The prices of the Products are displayed in the currency corresponding to the selected language version of the Website, i.e. Polish zloty (PLN) or euro (EUR), unless a different currency is specified for a particular Product.
  2. The prices displayed on the Website are net prices, as indicated for the relevant Product or in the commercial offer.
  3. The prices displayed on the Website do not include the costs of personalisation, tooling (dies) or transportation. The final order value will be specified in the proforma invoice after verification of the order.
  4. The final order value is determined individually and may include, in particular:

a) the value of the Products;

b) personalisation costs;

c) tooling (die) costs;

d) graphic design costs;

e) packaging costs;

f) transportation costs;

g) other charges resulting from the Order Specification.

  1. The Customer is informed of the total order value before the Sales Agreement is concluded.

4.2. Proforma Invoice

  1. After the offer has been accepted or an order has been submitted via the Website, the Seller issues a proforma invoice.
  2. The proforma invoice specifies, in particular:
  • the order value;
  • the validity period of the offer;
  • the Seller’s bank account number;
  • the scope of the order;
  • other individual arrangements.

4.3. Offer Validity and Payment

  1. A proforma invoice forms part of the Seller’s commercial offer and does not constitute an accounting or tax document.
  2. The period indicated on the proforma invoice determines the validity of the commercial offer and its commercial terms, including, in particular, the prices, transportation costs, estimated production lead time and Product availability.
  3. If the Customer does not make payment within the offer validity period, the Seller shall not be obliged to fulfil the order under the conditions specified in the proforma invoice.
  4. After the expiry of the offer validity period, the Seller may, in particular:

a) issue a new commercial offer;

b) change Product prices;

c) change transportation, packaging or additional service costs;

d) revise the estimated production lead time;

e) refuse to fulfil the order under the previously offered conditions.

  1. Payment made after the expiry of the offer validity period shall not automatically constitute acceptance of the order by the Seller. In such case, the Seller shall confirm whether the order may be fulfilled under the previous or revised conditions.

4.4. Commencement of Order Fulfilment

  1. Order fulfilment begins only after:

a) the required payment has been credited to the Seller’s bank account;

b) all materials necessary for production have been received;

c) the visualisation and/or test print has been approved, where applicable.

  1. The production lead time shall commence only after all of the above conditions have been fulfilled.
  2. Payments shall be made to the bank account indicated by the Seller in the proforma invoice, VAT invoice or any other settlement document.
  3. The Seller reserves the right to indicate different bank accounts depending on the currency, transaction type or Customer category.

4.5. Partial Payments

  1. For orders exceeding PLN 1,000 net, the Seller may allow partial payment.
  2. The conditions of partial payment shall be agreed individually.
  3. Where partial payment has been agreed, the Seller shall be entitled to withhold delivery of the Products until full payment has been received.
  4. Express orders require full prepayment unless the Seller expressly agrees otherwise.

4.6. Failure to Make Payment

  1. If the Customer fails to make payment within the validity period of the offer, the Seller may:

a) cancel the prepared offer;

b) refuse to fulfil the order;

c) change the production lead time;

d) prepare a new offer based on the current prices.

  1. The Seller shall not be liable for any extension of the production lead time resulting from delayed payment.

4.7. Changes to the Order

  1. If the scope of the order changes after the proforma invoice has been issued, the Seller may issue a new proforma invoice reflecting the updated order value.
  2. Such changes may result in:
  • a change in price;
  • a change in transportation costs;
  • a change in personalisation costs;
  • an extension of the production lead time.

4.8. Currency and Banking Charges

  1. In the case of payments made in a foreign currency, all currency conversion costs, bank charges and payment operator fees shall be borne by the Customer unless the Parties agree otherwise.
  2. Payment shall be deemed completed only when the full amount due has been credited to the Seller’s bank account.

4.9. Correction of Obvious Errors

  1. In the event of an obvious calculation, pricing or technical error, the Seller shall be entitled to issue a corrected proforma invoice.
  2. If such correction affects the order value, the Customer shall be informed before production commences.

4.10. Consequences of Order Cancellation

  1. If the Customer cancels the order after production has commenced, the Seller shall be entitled to deduct from any amounts paid the costs incurred up to the date of cancellation, including, in particular:
  • graphic design work;
  • tooling (die) production;
  • material procurement;
  • completed personalisation;
  • any other activities performed specifically for the execution of the order.
  1. This provision does not limit the statutory rights of Consumers or Entrepreneurs with consumer rights under mandatory provisions of law.

5. DELIVERY, PERSONAL COLLECTION, PACKAGING AND TRANSFER OF RISK

5.1. Delivery Methods

  1. The Seller delivers Products within Poland and to selected foreign countries.
  2. Delivery may be carried out, in particular, by means of:

a) courier services;

b) pallet shipment;

c) transport individually agreed with the Customer;

d) personal collection.

  1. Available delivery methods may vary depending on the type of Products, the size of the order and the destination country.

5.2. Production Lead Time and Delivery

  1. The production lead time is determined individually and is calculated from the date on which all conditions for commencing production specified in these Terms and Conditions have been fulfilled.
  2. All production lead times are expressed in Business Days (Monday to Friday, excluding public holidays).
  3. The carrier’s transit time shall be added to the production lead time.
  4. Delivery times are estimates only and depend on the carrier.
  5. The Seller does not guarantee delivery on a specific date or at a specific time.
  6. The Seller shall not be liable for delays occurring after the shipment has been handed over to the carrier, where such delays result from circumstances attributable to the carrier or other circumstances beyond the Seller’s reasonable control.

5.3. Delivery Costs

  1. The transportation cost specified in the proforma invoice (or VAT invoice) is calculated on the basis of the carrier’s rates applicable on the date the commercial offer is prepared.
  2. If, prior to shipment, circumstances beyond the Seller’s control arise that affect the cost or feasibility of transportation, including in particular:

a) changes in carrier price lists;

b) suspension or restriction of deliveries to the destination country or region;

c) inability of the originally selected carrier to perform the shipment;

d) changes to the shipment parameters after packaging;

e) introduction of additional freight, customs or administrative charges,

the Seller shall be entitled to present the Customer with updated transportation costs.

  1. The Seller shall promptly inform the Customer of the revised transportation costs and present the available delivery options.
  2. If the Customer does not accept the revised transportation costs, the Customer may:

a) collect the order personally;

b) arrange collection through the Customer’s own carrier;

c) agree with the Seller on another delivery method.

  1. Refusal to accept the revised transportation costs shall not constitute grounds for withdrawal from the Sales Agreement with respect to Products manufactured according to the Customer’s individual specifications, nor shall it give rise to any claims against the Seller.
  2. The Seller shall not be liable for decisions made by carriers regarding the limitation, suspension or discontinuation of deliveries to specific countries or regions.
  3. Any adjustment of transportation costs shall be limited solely to the actual increase resulting from changes in shipment parameters or carrier rates.

5.4. Packaging Costs

  1. Every order includes the cost of professional preparation for transportation.
  2. Packaging charges apply regardless of the selected collection or delivery method.
  3. In the case of personal collection, the method of preparing the order shall be agreed with the Customer when the order is placed.

a) Loose collection – each Product is individually protected but is not packed into shipping cartons or onto pallets. This service is provided free of charge.

b) Transport-ready packaging – at the Customer’s request, the order may be packed into shipping cartons and/or prepared on pallets. This is an additional paid service. The cost is determined individually depending on the selected packaging method, the size of the order and the protective materials used.

  1. The Customer shall inform the Seller of the preferred method of preparing the order for collection no later than when placing the order.
  2. If the order requires non-standard protection, additional repackaging or preparation according to the Customer’s or carrier’s requirements, the Seller may charge an additional fee determined individually.

5.5. Personal Collection

  1. Personal collection is available only after:

a) full payment has been received;

b) the Seller has confirmed that the order is ready for collection.

  1. Collection shall take place at the address indicated by the Seller.
  2. Unless otherwise agreed, the Customer shall collect the order within 2 Business Days after receiving notification that the order is ready.
  3. After this period, the Seller may charge storage fees or arrange shipment of the order at the Customer’s expense, provided the Customer has been informed in advance.

5.6. Customer’s Obligations Upon Delivery

  1. The Customer should inspect the shipment and verify the conformity of the Products upon delivery.
  2. If the packaging is visibly damaged, it is recommended that the Customer prepares a damage report in the presence of the carrier and takes photographic evidence.
  3. Failure to prepare a damage report shall not affect the statutory rights of Consumers but may make claims against the carrier more difficult or time-consuming.
  4. The Customer should notify the Seller without undue delay of any damage discovered upon receipt.

5.7. Incorrect Delivery Address

  1. The Customer is responsible for providing complete and accurate delivery details.
  2. If no delivery address is provided, the order shall be shipped to the billing address by default.
  3. Providing the recipient’s telephone number is optional; however, failure to do so may hinder communication between the carrier and the recipient. Where the carrier confirms successful delivery, the Seller shall not be responsible for the subsequent handling of the shipment.
  4. Upon receipt of the Order Specification, the Customer shall verify the delivery details contained in the “Delivery Details” section before making payment.
  5. Payment constitutes confirmation that the delivery details contained in the Order Specification are correct.
  6. The Customer bears full responsibility for the accuracy of the delivery information provided.
  7. The Seller shall not be liable for delays or additional costs resulting from incorrect or incomplete delivery details provided by the Customer.
  8. If a shipment is returned due to:
  • an incorrect delivery address;
  • refusal to accept the shipment;
  • failure to collect the shipment,

the Customer shall bear the cost of the return shipment and any subsequent re-delivery.

5.8. Pallet Shipments

  1. In the case of pallet deliveries, the Customer shall inform the Seller before shipment of any delivery-site restrictions, including in particular:
  • lack of a loading dock;
  • vehicle weight restrictions;
  • limited access for heavy vehicles;
  • any other circumstances that may affect delivery.
  1. Failure to provide such information may result in additional transportation costs, which shall be borne by the Customer.

5.9. Transfer of Risk

  1. In the case of Consumers, the risk of accidental loss of or damage to the Product passes to the Customer upon delivery of the Product to the Customer or to a person designated by the Customer.
  2. In the case of Entrepreneurs, the risk of accidental loss of or damage to the Product passes to the Customer upon delivery of the Product to the carrier, unless the Parties expressly agree otherwise.

5.10. EXW Deliveries

  1. Where the Parties agree that delivery shall be made on EXW (Ex Works) terms, the provisions of Incoterms® 2020 shall apply.
  2. In such cases, the Seller’s obligation is limited to making the Products available for collection at the agreed location. All transportation costs, risks, insurance and transport formalities shall be borne by the Customer.
  3. The risk of accidental loss of or damage to the Products passes to the Customer once the Products have been made available for collection.
  4. The dimensions and weight of the order provided by the Seller are approximate and may change after final packaging. The Customer shall bear any costs resulting from such changes.
  5. If additional securing, repackaging or preparation is required in accordance with the Customer’s or carrier’s instructions, the Seller reserves the right to charge an additional fee determined individually.
  6. Before pallet packaging begins, the Customer shall provide all packaging requirements previously agreed with the carrier.
  7. Where the Customer arranges collection using its own transport, the Customer shall provide a vehicle suitable for the type, dimensions and weight of the Products.
  8. If loading is carried out using a pallet truck, the collecting vehicle must be equipped with a tail lift or otherwise enable safe loading by pallet truck.
  9. If the vehicle provided does not meet the requirements specified above, the Seller may refuse loading until an appropriate vehicle is provided. Any additional costs arising from delays or the need to provide another vehicle shall be borne by the Customer.

6. PERSONALISED PRODUCTS, ORDER FULFILMENT AND PRODUCTION TERMS

6.1. Nature of the Products

  1. The Seller manufactures, personalises and sells packaging, accessories and floristry products, including Products manufactured by hand, semi-automatically, with the use of production machinery, as well as Products distributed on behalf of other manufacturers.
  2. A significant part of the Products is manufactured according to the Customer’s individual specifications.
  3. Personalised Products and non-standard Products are manufactured exclusively on the basis of the Order Specification approved by the Customer.

6.2. Handmade Production

  1. Due to the nature of the manufacturing process, the Products may exhibit minor characteristics resulting from handmade production.
  2. The following, in particular, shall be regarded as natural characteristics of the Products:

a) minor irregularities in paper;

b) slight traces of adhesive at joining points;

c) minor differences between individual items from the same production batch;

d) slight deviations resulting from the wrapping, folding, die-cutting or manufacturing process.

  1. The characteristics referred to above shall not constitute defects or non-conformity of the Products and shall not form grounds for a complaint.

6.3. Production Tolerances

  1. The following production tolerances are permitted:

a) logo positioning: ±0.5 mm;

b) Product dimensions: ±3 mm;

c) minor deviations resulting from the manufacturing technology.

  1. The production tolerances specified above shall not constitute non-conformity of the Product with the Sales Agreement.

6.4. Product Colours

  1. The Seller exercises due care to ensure that the colours presented on the Website, in catalogues and marketing materials accurately reflect the actual appearance of the Products.
  2. However, due to:
  • monitor settings;
  • mobile device settings;
  • lighting conditions;
  • differences between material batches;
  • properties of the materials used during production,

the actual colour of the Product may differ slightly from the colours shown in photographs, visualisations or other promotional materials.

  1. Minor colour differences shall not constitute grounds for a complaint.

6.5. Personalisation

  1. Products may be personalised according to the Customer’s individual requirements.
  2. Personalisation may include, in particular:
  • hot stamping;
  • printing;
  • embossing;
  • custom colours;
  • custom dimensions;
  • custom materials;
  • other elements individually agreed with the Customer.

6.6. Materials Provided by the Customer

  1. The Customer shall provide materials that comply with the Seller’s technical requirements.
  2. Unless otherwise agreed by the Seller, vector files (SVG, PDF) are required. In justified cases, the Seller may also accept PNG or JPG files.
  3. The Customer bears full responsibility for the content of all materials provided.
  4. The Customer represents and warrants that it owns or is otherwise authorised to use all logos, trademarks, graphics and other materials supplied for the execution of the order.
  5. The Seller shall not be liable for any infringement of third-party rights resulting from the use of materials provided by the Customer.

6.7. Visualisation

  1. Where an order includes personalisation, the Seller shall prepare a visualisation for the Customer’s approval.
  2. The visualisation is provided for illustrative purposes only.
  3. The final appearance of the Product may differ slightly from the approved visualisation due to manufacturing technology, material properties or the production process.
  4. Such differences shall not constitute grounds for a complaint.

6.8. Approval of the Design

  1. The Seller provides up to three revisions of the visualisation free of charge.
  2. Additional revisions shall be charged in accordance with the Seller’s current graphic design price list.
  3. Approval of the visualisation constitutes acceptance of:
  • the logo placement;
  • the logo size;
  • all text;
  • the layout;
  • all elements shown in the visualisation.
  1. Production preparation begins only after the visualisation has been approved.
  2. Any changes requested after approval may be impossible to implement or may result in additional costs and an extension of the production lead time.

6.9. Tooling (Dies)

  1. After approval of the design, the Seller proceeds with the manufacture or ordering of the tooling (die).
  2. Any change to the design, logo size or branding method after the tooling has been produced requires the manufacture of new tooling at the Customer’s expense.
  3. The cost of the tooling is determined individually.

6.10. Ribbons and Stickers

  1. For orders including ribbons or stickers, the Customer shall provide files in accordance with the Seller’s technical requirements.
  2. Before production begins, the Seller shall provide a test print or visualisation for approval.
  3. Where an order is placed as “repeat previous order”, the Seller is not obliged to provide another test print unless the Customer has requested changes.
  4. Any changes concerning:
  • the logo;
  • colour;
  • dimensions;
  • material;
  • content,

must be communicated before production begins.

6.11. Production Lead Time

  1. The production lead time begins only after all conditions specified in these Terms and Conditions have been fulfilled.
  2. The production lead time may be extended due to:

a) delays in providing files or information;

b) delays in approving the visualisation;

c) changes to the order;

d) force majeure;

e) delays in the delivery of materials by suppliers beyond the Seller’s reasonable control.

6.12. Changes to the Order

  1. Once production has commenced, changes to the order may no longer be possible.
  2. If changes can still be implemented, the Seller shall inform the Customer of:
  • any additional costs;
  • the revised production lead time.
  1. Changes shall only be implemented after acceptance by the Customer.

6.13. Non-Standard Orders

  1. Orders involving non-standard dimensions, materials, colours, constructions or quantities may require an individual quotation.
  2. In such cases, the Seller may charge an additional fee reflecting the cost of preparing production.

6.14. Express Production

  1. Express production is available only after prior confirmation by the Seller.
  2. The Seller may charge an additional fee for express production in accordance with the current price list or individual arrangements.
  3. If express production is not possible, this shall not give rise to any claims against the Seller.

7. COMPLAINTS

7.1. General Provisions

  1. The Seller shall be liable to Consumers and Entrepreneurs with consumer rights for the conformity of the Products with the Sales Agreement in accordance with the applicable provisions of law.
  2. In relations with Entrepreneurs, the Seller’s liability shall be governed by these Terms and Conditions and the provisions of the Polish Civil Code.
  3. Complaints may be submitted:

a) by e-mail to: reklamacje@vandibox.pl

b) in writing to the Seller’s registered office.

7.2. Submission of a Complaint

  1. In order to facilitate the complaint procedure, the Customer is encouraged to submit the complaint without undue delay after discovering the defect or non-conformity.
  2. Where possible, the complaint should include:
  • the order number;
  • the Customer’s details;
  • a description of the alleged defect or non-conformity;
  • photographs showing the reported issue;
  • the Customer’s requested remedy.
  1. Failure to provide the information referred to above shall not prevent the complaint from being processed, although it may extend the time required for its examination.

7.3. Handmade Products

  1. Complaints shall not apply to characteristics resulting from the manufacturing technology or the handmade nature of the Products, including in particular:
  • minor irregularities in paper;
  • slight traces of adhesive;
  • permitted production tolerances;
  • minor colour differences;
  • differences resulting from variations between production batches;
  • differences resulting from monitor or mobile device display settings.
  1. The characteristics referred to above shall not constitute non-conformity of the Product with the Sales Agreement.

7.4. Personalised Products

  1. The Seller shall not be liable for defects resulting from materials supplied or approved by the Customer, including in particular:
  • spelling or textual errors;
  • incorrect logos;
  • defective or incorrect files;
  • colour inaccuracies in the materials supplied by the Customer;
  • any elements approved by the Customer during the visualisation approval process.
  1. Once the visualisation has been approved, the Customer assumes responsibility for verifying the accuracy of all content contained therein.

7.5. Complaints Relating to Transport

  1. If transport damage is identified upon delivery, the Customer is advised to:

a) prepare a damage report together with the carrier;

b) take photographic evidence;

c) notify the Seller without undue delay.

  1. Failure to prepare a damage report shall not affect the statutory rights of Consumers, although it may make pursuing claims against the carrier more difficult.

7.6. Processing of Complaints

  1. The Seller shall examine the complaint without undue delay and no later than 14 calendar days from the date of its receipt.
  2. The Customer shall be informed of the outcome of the complaint by e-mail or in writing.
  3. If additional information is required to examine the complaint, the time limit referred to above shall commence only after the Seller has received all information necessary to process the complaint.

7.7. Return of the Complained Product

  1. Where examination of the complaint requires the return of the Product, the Seller shall inform the Customer of the return procedure.
  2. The Customer shall ensure that the Product is properly protected for transport.
  3. The Seller shall not be liable for any damage occurring during transport due to improper packaging by the Customer.
  4. The Seller does not provide packaging services for Products returned from the Customer for complaint purposes.

7.8. Liability Towards Entrepreneurs

  1. In relations with Entrepreneurs, the Seller’s liability shall be limited to actual damages directly resulting from the Seller’s failure to perform or improper performance of the Sales Agreement.
  2. The Seller shall not be liable for:
  • loss of profit;
  • loss of anticipated earnings;
  • loss of contracts;
  • loss of customers;
  • indirect or consequential damages;
  • losses resulting from delays attributable to carriers;
  • losses resulting from improper use of the Products.
  1. The limitations of liability set out in this Section shall not apply to Consumers or Entrepreneurs with consumer rights.

7.9. Out-of-Court Dispute Resolution

  1. Consumers have the right to use out-of-court complaint handling and dispute resolution procedures in accordance with applicable law.
  2. Detailed information on available out-of-court dispute resolution procedures is available from the Polish Office of Competition and Consumer Protection (UOKiK) and other competent authorities.

8. RIGHT OF WITHDRAWAL

8.1. Right of Withdrawal

  1. A Consumer and an Entrepreneur with consumer rights who has concluded a distance Sales Agreement has the right to withdraw from the Agreement without stating any reason within 14 daysfrom the date on which the Customer, or a third party indicated by the Customer (other than the carrier), takes possession of the Product, subject to the exceptions provided for by applicable law and these Terms and Conditions.
  2. To meet the withdrawal deadline, it is sufficient for the Customer to send the declaration of withdrawal before the expiry of the withdrawal period.
  3. The declaration of withdrawal may be submitted:

a) by e-mail to: reklamacje@vandibox.pl;

b) in writing to the Seller’s registered office.

8.2. Exclusion of the Right of Withdrawal

  1. Pursuant to Article 38 of the Polish Consumer Rights Act of 30 May 2014, the right of withdrawal does not apply to non-prefabricated Products manufactured according to the Customer’s specifications or clearly personalised to meet the Customer’s individual needs.
  2. In particular, the right of withdrawal does not apply to Products including:
  • personalisation;
  • logo printing;
  • hot stamping;
  • custom dimensions;
  • custom colours;
  • custom materials;
  • Products manufactured according to the Customer’s design;
  • any other modifications made at the Customer’s individual request.
  1. The Customer acknowledges that the majority of the Products offered by the Seller are manufactured according to individual specifications and may therefore be excluded from the statutory right of withdrawal in accordance with applicable law.

8.3. Effects of Withdrawal

  1. If the withdrawal is effective, the Sales Agreement shall be deemed not to have been concluded.
  2. The Seller shall reimburse all payments received from the Customer in accordance with the applicable provisions of law.
  3. Unless the Customer expressly agrees otherwise, reimbursement shall be made using the same payment method used by the Customer for the original transaction.

8.4. Return of the Product

  1. Where the Customer has the statutory right of withdrawal, the Product shall be returned without undue delay and no later than 14 days from the date on which the Customer informed the Seller of the withdrawal.
  2. The deadline shall be deemed met if the Product is dispatched before the expiry of the 14-day period.
  3. The Customer shall ensure that the Product is adequately protected during transport.
  4. The Customer shall be liable for any diminished value of the Product resulting from handling it in a manner other than what is necessary to establish the nature, characteristics and functioning of the Product.

8.5. Return Costs

  1. Unless mandatory provisions of law provide otherwise, the direct cost of returning the Product shall be borne by the Customer.
  2. Where, due to their nature, dimensions or weight, the Products cannot reasonably be returned by standard courier service, the Customer shall bear the actual cost of returning such Products.

8.6. Refunds

  1. The Seller shall reimburse the Customer without undue delay and no later than 14 days from the date of receipt of the Customer’s declaration of withdrawal.
  2. The Seller may withhold reimbursement until the returned Product has been received or until the Customer has provided proof of having sent back the Product, whichever occurs first.

8.7. Model Withdrawal Form

  1. A model withdrawal form is attached to these Terms and Conditions.
  2. The use of the model withdrawal form is optional.

9. PROVISIONS APPLICABLE TO ENTREPRENEURS (B2B)

9.1. Scope of Application

  1. The provisions of this Chapter apply exclusively to Customers acting as Entrepreneurs, excluding Entrepreneurs who are entitled to consumer protection under applicable law.

9.2. Obligation to Inspect the Products

  1. The Entrepreneur shall inspect the Products immediately upon receipt.
  2. If any transport damage or non-conformity with the order is identified, the Entrepreneur should notify the Seller without undue delay and, where possible in the case of transport damage, prepare a damage report together with the carrier.

9.3. Seller’s Liability

  1. In relations with Entrepreneurs, the Seller shall be liable only for actual damages directly resulting from the Seller’s failure to perform or improper performance of the Sales Agreement.
  2. The Seller shall not be liable for:

a) loss of profits;

b) loss of anticipated earnings;

c) loss of contracts or business opportunities;

d) indirect or consequential damages;

e) losses resulting from delays attributable to carriers;

f) losses resulting from improper use of the Products;

g) losses resulting from materials, files or information provided by the Customer.

  1. To the fullest extent permitted by applicable law, the Seller’s total liability towards an Entrepreneur shall be limited to the amount actually paid by the Entrepreneur for the Product giving rise to the claim.

9.4. Exclusion of Warranty

  1. Pursuant to Article 558 §1 of the Polish Civil Code, the Seller’s liability under the statutory warranty (rękojmia) towards Entrepreneurs is excluded to the maximum extent permitted by applicable law.

9.5. Force Majeure

  1. The Seller shall not be liable for any failure to perform or improper performance of the Sales Agreement caused by Force Majeure.
  2. Force Majeure shall include, in particular:
  • natural disasters;
  • fires;
  • floods;
  • war;
  • riots;
  • strikes;
  • infrastructure failures;
  • interruptions in electricity or utility supplies;
  • decisions of public authorities;
  • transport restrictions;
  • pandemics, epidemics or similar public health emergencies;
  • any other circumstances beyond the Seller’s reasonable control.

9.6. Jurisdiction

  1. Any disputes arising from agreements concluded with Entrepreneurs shall be submitted to the court having jurisdiction over the Seller’s registered office, unless mandatory provisions of applicable law provide otherwise.

9.7. Governing Law

  1. Agreements concluded with Entrepreneurs shall be governed by the laws of the Republic of Poland.
  2. Matters not regulated by these Terms and Conditions shall be governed, in particular, by the provisions of the Polish Civil Code and other applicable provisions of Polish law.

10. FINAL PROVISIONS

10.1. Governing Law

  1. Sales Agreements concluded through the Website shall be governed by the laws of the Republic of Poland.
  2. Matters not regulated by these Terms and Conditions shall be governed, in particular, by:

a) the Polish Civil Code;

b) the Polish Consumer Rights Act of 30 May 2014;

c) the Polish Act on Providing Services by Electronic Means of 18 July 2002;

d) the Polish Act on Goods and Services Tax (VAT) of 11 March 2004;

e) and other generally applicable provisions of Polish law.

10.2. Amendments to the Terms and Conditions

  1. The Seller reserves the right to amend these Terms and Conditions for important reasons, including in particular:

a) changes in applicable law;

b) changes to the Seller’s business operations;

c) expansion or limitation of the range of Products offered;

d) changes to payment or delivery methods;

e) implementation of new Website functionalities;

f) the need to adapt these Terms and Conditions to court judgments or decisions of public authorities.

  1. Amendments to these Terms and Conditions shall not affect the rights acquired by Customers under Sales Agreements concluded before the effective date of the amended version.
  2. Sales Agreements concluded before the effective date of an amendment shall remain subject to the version of the Terms and Conditions in force on the date the Agreement was concluded, unless mandatory provisions of applicable law provide otherwise.

10.3. Severability

  1. If any provision of these Terms and Conditions is found to be invalid, ineffective or unenforceable, such provision shall not affect the validity or enforceability of the remaining provisions.
  2. The invalid or unenforceable provision shall be replaced by the applicable mandatory provisions of law.

10.4. Language Version

  1. These Terms and Conditions have been drafted in the Polish language.
  2. If translations of these Terms and Conditions are made available in other languages, the Polish language version shall prevail in the event of any discrepancies or inconsistencies, unless mandatory provisions of applicable law provide otherwise.

10.5. Contact Details

For all matters relating to orders, complaints or the operation of the Website, the Customer may contact the Seller using the following details:

VANDIBOX Sp. z o.o.
ul. Puławska 34 / building 23
05-500 Piaseczno
Poland

E-mail: biuro@vandibox.pl

Complaints: reklamacje@vandibox.pl

Telephone: +48 733 423 354

10.6. Entry into Force

  1. These Terms and Conditions shall enter into force on 28 June 2026 and shall remain effective until amended or revoked.
  2. The Terms and Conditions are made available free of charge on the Seller’s Website in a manner enabling Customers to download, save and print them.

11. INVOICES AND SETTLEMENTS

11.1. Invoices

  1. The Seller issues invoices in accordance with the applicable tax regulations.
  2. A VAT invoice shall be issued upon the occurrence of the tax point, in accordance with applicable law.
  3. If payment is received before the order is fulfilled, the Seller may issue an advance payment invoice where required by applicable law.
  4. Upon completion of the order, the Seller shall issue a final VAT invoice where required by applicable law.

11.2. National e-Invoicing System (KSeF)

  1. VAT invoices issued to Entrepreneurs established in the Republic of Poland shall be made available through the National e-Invoicing System (KSeF) in accordance with applicable law.
  2. Upon the Customer’s request, the Seller may also send a copy of the invoice to the e-mail address provided when placing the order.
  3. Any invoice copy sent electronically is for information purposes only and does not replace the invoice made available through KSeF.

11.3. Invoices for Consumers and Foreign Customers

  1. VAT invoices issued to Consumers and foreign entities shall be sent electronically to the e-mail address provided by the Customer when placing the order.
  2. Invoices shall be sent from the following e-mail address:

invoice@vandibox.pl

  1. Upon the Customer’s request, the Seller may also issue and send a paper copy of the invoice. The cost of such delivery shall be borne by the Customer.

11.4. Invoice Details

  1. The Customer shall provide accurate invoicing details before the Sales Agreement is concluded.
  2. Where the purchase is made by an Entrepreneur, the VAT identification number (VAT ID/NIP) must be provided no later than when the order is submitted.
  3. Once the sales documents have been issued, amendments to the purchaser’s details shall only be possible where permitted by applicable law.

11.5. Corrective Invoices

  1. Where it is necessary to issue a corrective invoice, the Seller shall do so in accordance with the applicable tax regulations.
  2. The Customer undertakes to cooperate with the Seller to the extent necessary for the proper correction and settlement of accounting documents.

11.6. Settlements

  1. All settlements shall be made in the currency specified in the proforma invoice.
  2. Where payment is made in a foreign currency, the exchange rates and settlement rules shall be determined individually by the Parties.
  3. Unless the Parties expressly agree otherwise, all bank charges, transfer fees and costs related to international payments shall be borne by the Customer.

12. TERMS OF THE 

“10% OFF FOR NEWSLETTER SUBSCRIPTION”

PROMOTION

§1. Promotion Organiser

The organiser of the promotion is VANDIBOX Sp. z o.o., with its registered office at ul. Puławska 34/building 23, 05-500 Piaseczno, Poland, VAT ID (NIP): 1231578662.

§2. Eligibility

  1. The promotion is available exclusively to business customers who subscribe to the VANDIBOX newsletter and confirm their subscription by clicking the activation link sent to their e-mail address.
  2. Each eligible subscriber shall receive a one-time discount code entitling them to a 10% discount on a single order, provided that the VAT identification number (VAT ID/NIP) submitted during registration is valid and active.
  3. The discount may be granted only once for each VAT identification number (VAT ID/NIP). Registering the same VAT identification number more than once shall not entitle the Customer to receive another discount code.
  4. The Organiser reserves the right to refuse the application of the discount where it determines that attempts have been made to circumvent these Promotion Terms, including, without limitation, registering multiple accounts using the same VAT identification number.

§3. Rules for Using the Discount Code

  1. The discount code:
  • cannot be combined with any other promotions, discounts or promotional codes;
  • does not apply to shipping costs or tooling (die) costs;
  • entitles the Customer to a 10% discount on one order, provided that the VAT identification number submitted is valid and active;
  • remains valid for 30 days from the date of issue;
  • may be used only once.

The discount code is non-transferable and may not be exchanged for cash or any other monetary or non-monetary equivalent.

The discount code should be entered in the “Order Notes” field when placing the order or sent by e-mail during the ordering process.

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